Terms & Conditions.
Simple, honest policies that protect both you and us. These terms apply to every purchase made at Monalisa NXT and are governed under the jurisdiction of Godda, Jharkhand.
The five rules we stand by.
Every purchase at Monalisa NXT is covered by these straightforward terms — know them before you shop. Fair policies are how we've earned Godda's trust since 1999.
Exchange, not refund
Only exchange is available at Monalisa NXT. No money will be refunded for an exchange — the exchange value is adjusted against your next purchase from the store. Cash refunds are not applicable under any circumstances.
Godda jurisdiction
These terms and conditions are applied and shall be followed under the jurisdiction of Godda, Jharkhand. Any matter arising from a purchase shall be subject to the courts of Godda only.
Offer purchases — no exchange, no guarantee
If any product is purchased under an offer period, it will not be exchangeable. Offer items also do not come under any guarantee for colour fading or any such issue.
Defects — 7 to 10 days
We do not give a guarantee on any product, as clothing may carry manufacturing defects. However, if the defect is genuine and the customer comes within 1 week (maximum 10 days) of purchase, we may consider changing or replacing the product.
Undergarments — non-exchangeable
For your health and hygiene, undergarments are non-exchangeable. Please check the size and fit carefully before purchase.
Ride-on toy cars — no warranty
Ride-on toy cars do not come under any warranty — neither from the manufacturer nor from Monalisa NXT. Please inspect the car carefully at the time of purchase; once taken home, no exchange or replacement applies.
The quick reference.
7 days with tag & bill
Unused items with original tags and bill can be exchanged within 7 days of purchase — value adjusted against your next store purchase.
Offer items, undergarments & toy cars
Products bought during an offer period, all undergarments and ride-on toy cars are strictly non-exchangeable. No cash refund applies to any product.
1 week, max 10 days
Genuine manufacturing defects reported within 1 week (max 10 days) of purchase may be considered for change or replacement.
Talk to us, we're right here.
Our store manager is always available to help with exchanges, size queries or any concern — call, visit or message us on Instagram.
Right in the heart of Godda.
We're at R B Market, Lohiya Nagar Colony Rd — easy to find, easier to shop. Use the map to plan your visit, or tap "Open in Google Maps" for turn-by-turn directions.
R B Market, Lohiya Nagar Colony Rd,
Godda, Jharkhand — 814133
Open all days · 10:30 AM – 9:30 PM
Questions, answered
Everything shoppers usually ask us — sizes, seasons, fabric, returns and more.
We stock 25+ national brands across menswear, ladies' wear, kids' wear, ethnic wear, accessories, toys and shirting/suiting fabric — including KILLER, U.S. POLO ASSN., RAYMOND, VAN HEUSEN, WOODLAND, LIBAS, KRAUS, MANYAVAR, NAWAB, American Tourister, Wildcraft and more.
No — we don't run everyday discounts. Whenever one of our brands runs an offer (festive, seasonal or anniversary), the same offer is live at our store and applied automatically at billing. Follow @monalisa_nxtmall_godda on Instagram to know the moment an offer starts.
We offer exchange only — no cash refunds. Unused items with tags and the original bill can be exchanged within 7 days of purchase, and the exchange amount is adjusted against your next purchase in the store. Terms apply in the Godda jurisdiction, and offer-period purchases, undergarments and items with genuine wear are not exchangeable. See our Terms & Conditions page for full details.
Yes — our buying team curates fresh arrivals every season: summer cottons, winter woollens from Monte Carlo and Woodland, festive ethnic lines before every festival, and new kids' drops throughout the year. Check the Offers page for the latest arrivals.
Absolutely. Every section has dedicated trial rooms, and our staff will help you find the right size and fit across brands.
Yes. We stock RAYMOND and ARVIND suiting and shirting fabric cut to your requirement, and we can guide you to trusted local tailors.
Yes — our ornament range is carefully sourced A+ grade artificial jewellery with anti-tarnish finishes, suitable for daily wear and bridal occasions alike.
No. Ride-on toy cars are sold without any warranty — neither from the manufacturer nor from Monalisa NXT. Please inspect the car thoroughly at the time of purchase; once taken home, no exchange or replacement applies.
We are on R B Market, Lohiya Nagar Colony Rd, Godda, Jharkhand — open all days from 10:30 AM to 9:30 PM. Call the store at +91 64223 57352 or the store manager at +91 88253 83488 for directions or enquiries.